Creative Concepting Experience Design Spatial Shopping Conversational AI XR

Meta Reality Labs

Shop XR

2025 · Experience Design · Spatial Commerce Scroll to explore ↓
Overview

Meta Reality Labs engaged Astral City to lead a creative concepting and experience design sprint to define a north star vision for spatial shopping on Meta Quest: not a prototype, but a fully articulated concept. The brief was to find what no existing solution had delivered — a spatial shopping experience that starts with the home, uses AI to understand your space, and builds the entire retail journey around it.

The Challenge

Every XR shopping solution had solved a piece of the problem. None had solved all of it.

Online furniture and home decor shopping is high-friction by nature. Consumers face a paradox of choice, an inability to visualise scale and fit, and a persistent gap between aspiration and confident decision. Existing XR solutions had addressed point-in-time visualisation: place a product in your room and see how it looks. Useful, but shallow. None understood the room itself, learned the user's design taste, or remembered their choices and preferences over time. None had mapped the full journey from inspiration to ownership. That was the brief Astral City was given.

The Solution

Your home is the catalogue. Shoppable, contextual and intelligent.

Shop XR inverts the retail paradigm. Rather than asking the user to browse a catalogue and imagine how products might look, it starts with the home: scanning, understanding and modelling the real environment, then building a personalised, AI-driven shopping experience around it. Before generating a single concept, the team mapped the full home decor purchase journey across five stages, charting every touchpoint, tool and pain point. The most important insight: the gap is not between browsing and buying — it is between visualising a product and confidently knowing it will work.

The Experience
01 — Scan · Contextual Intelligence

A quick room scan makes the home the starting point for every recommendation.

The room scan captures existing furniture and builds a spatial model of the home. Every recommendation is grounded in physical reality, not generic approximation. A scanned home shops for itself.

02 — View · True-to-Life Representation

Products appear at true scale, with lighting and material fidelity matched to the actual room.

Not a render. The real thing, in the real space. Texture, light and scale fidelity matched to the actual environment — so the decision is grounded in something real, not an approximation.

03 — Talk · Natural Interaction

Conversational refinement proved consistently more intuitive than any filter interface.

Using voice and simple gestures, users decide what to keep, replace and buy. The experience is conversational, never menu-driven. Refinement happens naturally: "show me something lighter," "swap the chair." Voice-led refinement is not a feature. It is the interface.

04 — AI · Spatial Companion

A spatial intelligence embedded in the room, not a chatbot.

The companion anticipates needs, remembers preferences across sessions, explains its suggestions and manages the path to purchase through natural conversation. It learns the user's design taste over time — getting smarter with every session.

Shop XR — immersive shopping experience
Sprint Process
Ideate Consumer journey mapping across five purchase stages. Quest capability audit. Cross-brief ideation. Competitive landscape scan across existing XR shopping solutions.
Shape Concept stress-testing and XR differentiation analysis. Rough UX flows and initial storyboards. Featureset definition per concept. Midpoint check-in with Meta's Emerging Experiences team.
Expand Full UX flow design for selected concept. AI companion design across role, tone, function and presence. Spatial interaction design across voice, gesture and navigation. Art direction and visual language definition.
Refine Final UI and UX design. Creative art direction and hero visual production. Concept deck design and build. Full narrative and strategic framing.
From the Studio

"The gap is not between browsing and buying. It is between visualising a product and confidently knowing it will work."

Outcomes

Navigation is the wrong model. Conversation is.

The sprint surfaced two insights that changed how the team thought about spatial shopping. The most powerful differentiator of XR retail is not product visualisation: it is using the user's actual room as the foundation for every recommendation. And conversational refinement proved consistently more intuitive than any filter interface. The concept spawned a follow-on brief from Meta's team.

Results
  • Used as showcase and collateral for Brand Partner recruitment
  • Internally moved into funding phase at Meta
  • Served as the North Star use case for ECommerce and Shopping on Quest
Why This Matters

Most retail innovation makes browsing faster. Shop XR makes the decision easier. It demonstrates that the most compelling spatial shopping experience is not a better version of online retail inside a headset — it is something categorically different: a paradigm that starts with the home, uses AI to understand it, and builds a personalised, conversational experience around it. The interior design vertical is where spatial computing has the clearest immediate value. When you rethink the problem from first principles, spatial technology stops being a novelty and starts being the only sensible way to shop.

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Capabilities
Creative Concepting Experience Design UX Design Conversational AI Design AR/VR UX Consumer Journey Mapping Strategic Narrative

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